1. Shipping & Delivery

• Pan-India shipping available
• Standard delivery time: 2–7 working days
• Tracking link shared via SMS/Email/WhatsApp after dispatch
• Delays may occur due to weather conditions, courier issues, festivals, or remote-area logistics
• Orders below Rs499 incur an additional shipping charge of Rs50.

2. Delivery Attempts

• Courier attempts delivery 2–3 times
• If the customer is unreachable or refuses delivery, the order is marked as failed delivery
• Repeated COD refusals may lead to COD being disabled for the customer

3. Cancellation Policy

• Orders can be cancelled only before dispatch
• Once shipped, cancellation is not allowed and no refund will be issued

4. COD Orders — Advance Payment Rules

The advance amount collected for COD orders will not be refunded if:

• The customer refuses delivery after multiple attempts
• The customer cancels the order after dispatch
• The address is incorrect or invalid
• The phone number is unreachable
• Delivery fails due to unavailability of the customer

The advance amount will be adjusted in the final COD payment if delivery is successful.

5. Customer Responsibility

• Provide correct address and pincode
• Ensure the provided phone number is reachable
• Be available to receive courier calls and delivery attempts
• Share unboxing video for claims or disputes
• Report any issues within 24–48 hours of delivery

6. Contact Us

Southfield Biochem Private Limited
54/438 Kumaranasan Road, Cochin-682020, Palakkad, Kerala, India
Email: admin@bathandcare.com
Phone/WhatsApp: +91 9072555083