1. General Policy

For hygiene and safety reasons, returns are not accepted for soaps or personal care products once delivered. However, you may be eligible for a refund or replacement under specific conditions listed below.

2. Eligible for Refund or Replacement

• Product delivered damaged, broken, or leaking
• Wrong item delivered
• Manufacturing defect
• Missing items in the package
• Order lost in transit
• Product is out of stock
• Courier unable to deliver to your address

3. Mandatory Verification Requirements

To process a refund or replacement, customers must share the following within 24–48 hours of delivery:

• Unboxing video (mandatory, continuous — no cuts or pauses)
• Clear images of the product and packaging
• Order ID and delivery details

4. Non-Refundable Situations

• Change of mind
• Dislike of fragrance, texture, or appearance
• Used, opened, or partially used products
• Claims without unboxing proof

5. Replacement Process

• Replacement dispatched within 2–3 working days after successful verification
• If a replacement is unavailable, a full refund will be issued
• Approval of replacement depends on product availability and verification

6. Refund Timelines

• UPI / Wallet / Net Banking: 3–5 working days
• Debit / Credit Card: 5–7 working days
• COD refunds: Processed via UPI or bank transfer

7. Contact Us

For any refund or replacement request, please contact:

Southfield Biochem Private Limited
54/438 Kumaranasan Road, Cochin-682020, Palakkad, Kerala, India
Email: admin@bathandcare.com
Phone/WhatsApp: +91 9072555083