Privacy Policy — Southfield Biochem Private Limited
This Privacy Policy explains how Southfield Biochem Private Limited, a company incorporated in India and having its registered office at Palakkad, Kerala, India ("Company", "we", "our", "us"), collects, uses, shares and protects your personal data when you visit or use our website [Website Name] at [Website URL] (the "Website") and when you purchase our products.
1. Legal basis & Applicability
This Privacy Policy is intended to be consistent with applicable Indian laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 and rules notified in 2025.
This Policy applies to personal data we collect from:
- Visitors to our Website
- Customers who order our products
- Users who contact us through forms, email, WhatsApp or social media
2. Information we collect
a) Information you provide directly
- Name, billing and shipping address
- Phone number, email address
- Order details and transaction history
- Feedback, reviews, queries or complaints you send us
- Any other information you voluntarily share in forms or communication
b) Information collected automatically
When you visit our Website, certain information may be collected automatically, such as:
- IP address, browser type, device type
- Pages visited, time spent, referring URL
- Cookies or similar tracking technologies (see below)
c) Payment information
Payments may be processed by third-party payment gateways (e.g. Razorpay / PayU / other). We do not store full card details on our own servers; such data is typically handled by the payment gateway as per RBI and PCI-DSS requirements.
4. Purpose of collection & use of personal data
We collect and use your personal data for the following purposes:
- To process and deliver your orders (soaps and related products)
- To manage your account, if applicable
- To communicate with you about orders, deliveries, returns, and support
- To respond to your queries, feedback or complaints
- To send marketing or promotional communications (only with your consent or where permitted by law)
- To improve our products, Website, user experience, and customer support
- To comply with legal obligations, taxation and accounting requirements
We will not process your personal data in a manner that is incompatible with these purposes.
5. Legal basis for processing
We rely on one or more of the following legal bases:
- Your consent (e.g., newsletter sign-up, marketing messages)
- Performance of a contract (order fulfilment, delivery, customer service)
- Compliance with legal obligations (tax, invoicing, regulatory)
- Our legitimate interests (fraud prevention, Website security, analytics)
6. Sharing of personal data
We may share your data with service providers and processors such as payment gateways, courier / logistics partners, website hosting and analytics providers, customer support or marketing tools, and professional advisors (auditors, accountants, legal advisors) as required. We may also disclose data to government authorities / regulators when required by applicable law, court order, or lawful request.
We do not sell your personal data.
Any third-party service providers will be required to use your data only for the specified purpose and to take reasonable security measures.
7. Cross-border transfers
If any of our service providers are located outside India, your personal data may be transferred to and processed in another country, subject to applicable laws and restrictions under the DPDP Act and rules regarding cross-border data transfers.
8. Data retention
We retain personal data for as long as necessary to fulfil the purposes described above, for the duration required to comply with legal, accounting, or reporting obligations, or until you withdraw consent where processing is based on consent, subject to legal obligations for retention.
9. Your rights
Subject to applicable law, you may have the right to:
- Access the personal data we hold about you
- Request correction or updating of inaccurate or incomplete data
- Request deletion/erasure of your data, where legally permitted
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
To exercise these rights, please contact us using the details below.
10. Data security
We implement reasonable security practices and procedures to protect your data against loss, misuse, unauthorized access, alteration or destruction, as required under the IT Act and SPDI Rules. However, no system is completely secure, and we cannot guarantee absolute security of your data transmitted over the internet.
11. Children’s privacy
Our Website and products are not intended for children under 18 to purchase without adult supervision. If you believe a child has provided us personal data without parental or guardian consent, please contact us so we can take appropriate action consistent with applicable law and DPDP requirements regarding children’s data.
12. Grievance Officer / Data Protection Contact
In accordance with Indian law, we designate the following Grievance Officer / Data Protection Contact:
- Name: [Grievance Officer Name]
- Designation: Grievance Officer / Data Protection Contact
- Email: [grievance@yourdomain.com]
- Address: Southfield Biochem Private Limited, [Full Address], Palakkad, Kerala, India
- Phone: [+91-XXXXXXXXXX]
If you have questions, complaints, or requests about this Privacy Policy or your personal data, please contact the Grievance Officer. We will endeavour to resolve grievances within the timeline prescribed by law.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.